This Privacy Statement discloses the information privacy practices for
the Costa Rican Tourism Board's ("Visitcostarica.com") website,
Information collected about you
Visitcostarica.com collects personal information ("PI") about
you that you specifically and voluntarily provide. PI includes information
that can identify you as a specific individual, such as your name, phone
number, or e-mail address. Although you are required to register as a
member of Visitcostarica.com in order to use selected travel planning
tools, and some PI is needed in order to process and fulfill travel requests,
many areas of Visitcostarica.com can be accessed without providing any
On all Visitcostarica.com pages that collect PI, we specifically describe
what information is required in order to provide you with the product
or service you have requested.
Visitcostarica.com collects PI when you:
· Become an Visitcostarica.com member
· Complete a traveler profile
· Purchase travel
· Participate in a survey, contest, or sweepstakes
· Contact Visitcostarica.com
Visitcostarica.com collects your Member ID, password, and e-mail address
when you register to become a member of our Web site.
Traveler profile information
Visitcostarica.com collects the full name and contact number for a traveler
when a travel reservation is made. We may also collect information about
each traveler's preferences, including meal requests, seat selection,
frequent flyer/hotel/car rental programs and membership numbers, and ticketing
When someone other than yourself is accompanying you on travel purchased
through Visitcostarica.com, we may collect PI and travel preferences about
that individual. You should obtain the consent of other individuals prior
to providing Visitcostarica.com with their full names, contact numbers,
e-mail addresses, and travel preferences, as they will be unable to directly
access our systems to view or change any information you provide on their
Surveys, contests, and sweepstakes information
Occasionally, Visitcostarica.com may offer our members and site visitors
an opportunity to participate in a survey, contest, or sweepstakes. Information
collected by Visitcostarica.com when you participate in a survey, contest,
or sweepstakes may include your full name, e-mail address, and street
Visitcostarica.com collects PI such as your full name, Member ID, e-mail
address, and/or contact number whenever you submit a question or suggestion,
or request assistance with viewing your itinerary, logging on to Visitcostarica.com,
or accessing your account.
Visitcostarica.com has partnered with reputable third parties to offer
our members and site visitors a variety of products and services. All
travel services throughout Visitcostarica.com that are provided by a third-party
partner are described as such. Although we only work with reputable third
parties, our business partners may have different privacy policies and
practices than Visitcostarica.com. We encourage you to review our business
partners' privacy policies to further understand their procedures for
collecting, using, and disclosing your information.
Other information we collect
Some information is collected automatically every time you visit Visitcostarica.com
(e.g., cookies and computer information). In addition, information may
be collected from other independent, third-party sources.
Cookies and other Web technologies
When you visit Visitcostarica.com we collect information about your computer
and assign you a "cookie" (a small, unique identifier text file).
You do not provide this information-it is collected automatically as a
means of supporting your visit to our site. This cookie does not contain
any PI. You can always choose to not receive a cookie file by enabling
Be advised that, by refusing to accept a cookie, you will not be able
to access many travel services and planning tools offered by Visitcostarica.com.
A cookie file may also be placed on your hard drive by Visitcostarica.com's
third-party advertising companies. These companies may use aggregated
statistics about your visits to this and other Web sites in order to provide
advertisements about travel-related goods and services that you may be
interested in. The information they collect does not include your PI.
Visitcostarica.com collects certain technical information from your computer
each time you request a page during a visit to Visitcostarica.com. This
information is collected from your computer's Web browser to enhance your
experience on our site and may include your IP address, operating system,
Web browser software (i.e., Netscape Navigator or Internet Explorer),
screen resolution, and referrer Web site.
Information from other sources
To improve services and enhance personalization, we may periodically obtain
information about you from other independent third-party sources and add
it to our account information. Additionally, authorized Visitcostarica.com
personnel may update your profile to accurately reflect any new profile
information included in communications received from you.
Use of your information
Information collected on Visitcostarica.com may be used to:
· Register you as an Visitcostarica.com member
· Plan and purchase travel
· Send e-mail notifications for special promotions
· Respond to your questions or suggestions
· Improve the quality of your visit to our site
Member registration information
When you register to become a member of Visitcostarica.com, we use
your information to create your member account. You will then receive
a "Welcome to Visitcostarica.com" e-mail that contains your
Member ID and describes the benefits of using Visitcostarica.com for
planning and purchasing your travel needs.
Travel planning and purchase
Information collected when you complete your traveler profile is used
to confirm and process your travel reservation. In addition, information
collected from you when you purchase travel is used to bill your credit
card and deliver your travel itinerary, either electronically or through
As a registered Visitcostarica.com member, you can receive e-mails
about special promotions, surveys, contests, sweepstakes, flight specials,
trip information, or other travel opportunities on Visitcostarica.com
and its marketing partners. If you choose to receive our service, your
e-mail address will also be used to notify you of current fares to cities
you have selected. We may also use your e-mail address or telephone number
to contact you about changes to your purchased travel itinerary.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you
submit a question or suggestion, or request assistance with viewing your
itinerary, logging on to Visitcostarica.com, or accessing your account.
Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your
navigation of our site in order to better understand and serve our customers.
This data allows us to streamline your ability to navigate the site and
develop featured programs and content that will be of interest to our
members and site visitors. No PI is collected unless you explicitly
This information can also be used to display targeted advertisements.
Advertisement information is taken from data you explicitly provide on
the Visitcostarica.com Web site, such as a flight origin or destination.
No PI is used to deliver targeted advertisements.
Sharing your information
Visitcostarica.com does not sell or rent your PI to anyone.
To provide and process the services you request, Visitcostarica.com
shares your PI with our authorized service providers that perform certain
services or functions on our behalf. We only share information about travel
either reserved or purchased on Visitcostarica.com. Our service providers
need information about your traveler profile, as well as your credit card
information, to process and confirm your travel reservation. These service
providers will disclose information about your traveler profile to hotel,
airline, cruise, and/or rental car suppliers whose products you have purchased.
Like any other travel agent, this information must be shared with our
travel suppliers to confirm your reservation and travel preferences. Although
Visitcostarica.com offers travel products from hotel, airline, cruise,
and rental car suppliers that are reputable companies, we have not placed
limitations on these suppliers from using or disclosing your information
without your permission. Therefore, we encourage you to review the information
privacy practices of any travel suppliers whose products you purchase
on Visitcostarica.com. In addition, these travel suppliers may also
contact you as necessary to obtain additional information about your confirmed
Visitcostarica.com will occasionally share aggregated information with
our service providers. This information does not contain any PI and is
used to develop featured programs and content that will be of interest
to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation
by calling our toll-free number, your information may be accessed by a
third-party service provider, as necessary, to respond to your request
for customer service.
Visitcostarica.com may contract a reputable third party to facilitate
the distribution of survey, promotion, or sweepstakes programs. Upon completion
of these projects, all information is returned to Visitcostarica.com.
Trusted business partners
In addition, we have partnered with various third-party Web sites to offer
Visitcostarica.com travel services. These trusted third-party companies
have added travel sections to their Web sites in order to offer Visitcostarica.com
provided travel services.
Visitcostarica.com may be required by law to disclose information you
have provided in obtaining our travel products or services. Visitcostarica.com
may also disclose information against someone who poses a threat to Visitcostarica.com's
interests (such as customer fraud) or whose activities could bring harm
to others. In addition, it may be necessary for Visitcostarica.com
to provide customer information to third parties, such as credit card
companies, for the purpose of resolving disputes that arise in the normal
course of business.
Other Web sites
There are several places throughout Visitcostarica.com that may link
you to other Web sites that do not operate under Visitcostarica.com's
information privacy practices. When you click through to these Web sites,
Visitcostarica.com's information privacy practices no longer apply.
We recommend that you examine the privacy statements for all third-party
Web sites to understand their procedures for collecting, using, and disclosing
Communications from Visitcostarica.com
Members will receive communications from Visitcostarica.com when they:
· Sign up to become an Visitcostarica.com member
· Purchase travel
· Win a contest or sweepstakes
· Contact Visitcostarica.com with questions/suggestions
Sign up to become an Visitcostarica.com member
When you sign up as a new Visitcostarica.com member, you will receive
a "Welcome to Visitcostarica.com" e-mail. This e-mail contains
your Member ID and describes the benefits of using Visitcostarica.com
for planning and purchasing your travel needs.
Each time you purchase travel through Visitcostarica.com, or change
or cancel a confirmed travel reservation, you will receive confirmation
of your travel itinerary via e-mail. In the event that your travel plans
are disrupted because of mechanical, weather, or carrier business conditions,
Visitcostarica.com may contact you to inform you of these disruptions
and help you make alternative travel arrangements.
Elect to receive fare alerts or other special promotional marketing
As a registered Visitcostarica.com member, you will occasionally receive
e-mails notifying you of special promotions or other travel news. Special
promotional e-mails are intended to inform you of new or unique travel
opportunities or special deals that are available on Visitcostarica.com.
If you have purchased travel services, you may also receive a Trip Guide
e-mail that provides information about your destination, such as weather
conditions, current events, or items of interest. You can opt out of your
subscription to Visitcostarica.com's promotional e-mail services at
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to
the Visitcostarica.com Web site, or accessing your account, we will
respond to you via e-mail or telephone.
Changes to the Visitcostarica.com Privacy Statement
This Privacy Statement was produced and posted on Visitcostarica.com
on December 1, 2002. Visitcostarica.com reserves the right to modify
or amend this Privacy Statement at any time and for any reason. If there
are material changes to this statement or in how Visitcostarica.com
will use your PI, Visitcostarica.com will prominently post such changes
prior to implementing the change.
Regardless of later updates, we will abide by the information privacy
practices described in this Privacy Statement at the time you provided
us with your information.
If you have questions about our Privacy Statement, please e-mail us.
Notice about Booking Engine on Visitcostarica.com
The booking engine on Visitcostarica.com is provided by a trusted third
party, Despegar.com, Inc. The Costa Rican Tourism Board, does not assume
any responsibility for the accuracy of the information contained in this
All content on this site (texts, photos, diagrams, etc.) is the property
of the Costa Rica Tourism Board (ICT), and may not be reproduced - in
any form - without the express written consent of the ICT,